Complaints and Suggestions
Want to make a suggestion to the Practice?
How to make a suggestion
Your comments and suggestions are important to us, they help us to improve the servcies for you. Click on the 'Suggestions Form' link and complete the form for comments about the surgery and suggestions to help us to help you.
NOTE: medical matters and official complaints cannot be deal with via this form. If you have a query regarding a medical matter, call the reception team on 0121 5582613 to make an appointment to see the right person.
How to Complain
Let us know you have a problem
Who should I contact if I have any concerns/complaints?
If you are concerned about your treatment you should speak to one of the team to try to sort out the problem. If it can’t be resolved there is a formal procedure.
- Reception 0121 5582613
- POHWER Advocacy 0300 456 2370 if you need an advocate to help you speak up
- NHS Complaints how to make a complaint
- NHS Ombudsman - to take your complaint to the Ombudsman, visit the Parliamentary and Health Service Ombudsman website or call 0345 015 4033