Configure Appointment Details

Appointments System

Please note the online appointments booking system has been suspended due to the COVID-19 pandemicWe have also suspended booking at the front desk and our walk-in clinics.

This is to allow for the clinic team to be able to triage your concern or problem over the telephone to keep both you and the staff safe. The clinician will inform you through this telephone consultation, whether they want you to attend the surgery for a face to face appointment. This is to keep both you and the staff safe at all times.

Please contact the surgery by telephone on: 0121 558 2613 between 08:00 and 18:30 to book your appointment.

If you wish to speak to a doctor, nurse practitioner or nurse please call the reception number above and we will always try to offer an appointment, if available on the same day if your problem is urgent. If the problem is not urgent you will be offered an appointment booked ahead with a clinician. If an appintment if available, will be offered a time when a clinician will phone you to discuss this. The clinician will then discuss with you if they want you to come to the surgery.

The doctor’s work in a partnership and are happy to see any registered patient, regardless of which doctor’s name is on your medical card. This enables medical care to continue even if your doctor is absent; however, please try and consult with the same doctor for each episode of illness where possible.

Video Consultations

To support us to deliver video consultations the following link is available to support patients in the use of video technology when having video appointments. Click the link below:

How to use video when talking to your surgery

Telephone Enquiries

We endeavour to deal with your query as efficiently and speedily as possible, so please be as helpful as you can. Remember that the receptionist is trying to provide the best service that the practice can offer for you and all other patients and will ask you for a very brief description of your problem. This is so they can give you the most appropriate member of the team to help you.

Home Visits

Wherever possible, patients should attend the surgery, as facilities are far better for examinations and treatment. However, if you feel a home visit is necessary, please telephone the surgery on 0121 558 2613 before 11.00am if a visit is required for that day.

You will be asked to provide your telephone number when you call. Please give the receptionist as much information as possible to enable the doctor to allocate priority to home visits. Please note that home visits can only be made when there are medical reasons which prevent you attending the surgery and not because of transport difficulties.

Extended Access

The practice is participating in the NHS’ national agenda to help improve access to GP’s and nurses.

We are now part of Caritas Primary Care Network.

Our Primary Care network Hubs are:

  • Cape Hill Medical Centre, Raglan Road, Smethwick B66 3NR
  • Hill Top Surgery, 15 Hill Top Road, Oldbury B68 9DU
  • Rood End Surgery, 182-184 Vicarage Road, Oldbury B68 9DU

During the pandemic, we have suspended some of our late evening and weekend appointments to allow us to work on the COVID-19 vaccine programme but we are continuing to provide some extended hours for those who are cannot attend the surgery in normal opening hours. 

Your local hub is: Cape Hill Medical Centre.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

TEACHING - Medical Students

Firm 1 Medical, Nurse and Health Visitor Students

The practice undertakes the teaching of medical students on a regular basis with 20-30 students attached to the practice. Should you wish to see a doctor or nurse without a student present we will fully respect your wishes. However, we are very grateful to all our patients who assist us in this valuable work by allowing students to talk with them. There are also student nurses and health visitors training in the practice from time to time.